FAQ

[Room] Is it possible for three people to stay in a standard double / twin?

The maximum occupancy for a standard double / twin room is 2 persons. For 3 adults, we recommend Family Twin / Family Suite rooms.

[Room] Is it possible to stay with a pet?

Sorry, guests are not allowed to stay with pets.

[Room] Is it possible for four people to stay in a Family Twin / Family Suite?

The maximum occupancy in the Family Twin / Family Suite is 3 adults (3 adults + 1 child).
Up to 1 child can be accommodated at no additional cost, but no additional bedding and towels are provided for 1 additional person.

[Room] Breakfast Time and Location

Breakfast is available from 7 a.m. to 10 a.m. at the Tour de Gourmet(2F). (Adult KRW 23,100 / child KRW 11,500)

[Room] Age of Infant and Child

Infants are less than 60 months old.
Children are from 61 months to 12 years old.

[Room] When is the check-in / check-out time?

Check-in is after 14:00, check-out is at 12:00.

[Tour de Gourmet] Age of Child

Children’s rates range from 61 months to 12 years. For less than 60 months, it is free.

[Tour de Gourmet] Is there a private room in the restaurant?

There are private rooms for 10 people / 14 people.

[Youlam the Grill] Is there a private room in the restaurant?

There are various private rooms. Please inquire at [Youlam the Grill] for individual room availability.

[Convenience store] Where is the nearest convenience store?

The hotel has a 24-hour convenience store on the ground floor, near the central elevator.

[Swimming Pool] Hours and Charges

The swimming pool is available from 06:30 to 20:00 and costs KRW16,500 for adults and KRW 8,250 for children (tax included).
The children’s age policy is from 4 to 15 years old and children under 4 years are free.
Guests under 16 years old must be accompanied by an adult guardian.
* Guests of the executive floor room can use the swimming pool free of charge.

[Swimming Pool] When is the closing day?

The swimming pool is closed on the 2nd Monday of every month.

[Swimming Pool] Is it possible to rent a swimming cap?

Guests can rent a swimming cap for free. However, it is not possible to rent swimsuit.

[Swimming pool] Do I have to prepare a towel?

Towels can be rented free of charge at the swimming pool.

[Fitness Center] Hours and Charges

The fitness center is open from 06:30 to 22:00 and is free for hotel guests.
Guests under the age of 16 must be accompanied by an adult guardian.

[Fitness center] When is the closing day?

The fitness center is closed on the 2nd Monday of every month.

[Lounge] Is it possible for children to enter the lounge?

Sorry, children under the age of 13 can not enter the lounge. After 18:00, minors can not enter.

[Business Center] Can I use the printer?

Hotel guests can use the PC for free on the first floor of the hotel, in front of the front desk.
Print costs : KRW 200 – grayscale print / KRW 500 – color print.

Is it possible to keep luggages?

Hotel guests are provided free luggage storage service on the day of check-out.

Can I get early check-in and late check-out services?

Guests are subject to hotel policies and check-in time is from 14:00 and check-out time is 12:00.
If you request an extra time, an additional fee will be charged.
Please ask at the front desk on the day of check-in, because the services may not be offered depending on the daily room situation.

Is there a smoking room in the hotel?

All guest rooms in the hotel are non-smoking. Smoking is only possible in the designated smoking area.
If you smoke in other areas, a cleaning charge of KRW 200,000 will be charged.

Is parking available at the hotel?

Parking is available. However, parking lot is narrow and we recommend using public transportation.

+ Room

[Room] Is it possible for three people to stay in a standard double / twin?

The maximum occupancy for a standard double / twin room is 2 persons. For 3 adults, we recommend Family Twin / Family Suite rooms.

[Room] Is it possible to stay with a pet?

Sorry, guests are not allowed to stay with pets.

[Room] Is it possible for four people to stay in a Family Twin / Family Suite?

The maximum occupancy in the Family Twin / Family Suite is 3 adults (3 adults + 1 child).
Up to 1 child can be accommodated at no additional cost, but no additional bedding and towels are provided for 1 additional person.

[Room] Breakfast Time and Location

Breakfast is available from 7 a.m. to 10 a.m. at the Tour de Gourmet(2F). (Adult KRW 23,100 / child KRW 11,500)

[Room] Age of Infant and Child

Infants are less than 60 months old.
Children are from 61 months to 12 years old.

[Room] When is the check-in / check-out time?

Check-in is after 14:00, check-out is at 12:00.

+ Dining

[Tour de Gourmet] Age of Child

Children’s rates range from 61 months to 12 years. For less than 60 months, it is free.

[Tour de Gourmet] Is there a private room in the restaurant?

There are private rooms for 10 people / 14 people.

[Youlam the Grill] Is there a private room in the restaurant?

There are various private rooms. Please inquire at [Youlam the Grill] for individual room availability.

+ Facilities

[Convenience store] Where is the nearest convenience store?

The hotel has a 24-hour convenience store on the ground floor, near the central elevator.

[Swimming Pool] Hours and Charges

The swimming pool is available from 06:30 to 20:00 and costs KRW16,500 for adults and KRW 8,250 for children (tax included).
The children’s age policy is from 4 to 15 years old and children under 4 years are free.
Guests under 16 years old must be accompanied by an adult guardian.
* Guests of the executive floor room can use the swimming pool free of charge.

[Swimming Pool] When is the closing day?

The swimming pool is closed on the 2nd Monday of every month.

[Swimming Pool] Is it possible to rent a swimming cap?

Guests can rent a swimming cap for free. However, it is not possible to rent swimsuit.

[Swimming pool] Do I have to prepare a towel?

Towels can be rented free of charge at the swimming pool.

[Fitness Center] Hours and Charges

The fitness center is open from 06:30 to 22:00 and is free for hotel guests.
Guests under the age of 16 must be accompanied by an adult guardian.

[Fitness center] When is the closing day?

The fitness center is closed on the 2nd Monday of every month.

[Lounge] Is it possible for children to enter the lounge?

Sorry, children under the age of 13 can not enter the lounge. After 18:00, minors can not enter.

[Business Center] Can I use the printer?

Hotel guests can use the PC for free on the first floor of the hotel, in front of the front desk.
Print costs : KRW 200 – grayscale print / KRW 500 – color print.

+ Other Services

Is it possible to keep luggages?

Hotel guests are provided free luggage storage service on the day of check-out.

Can I get early check-in and late check-out services?

Guests are subject to hotel policies and check-in time is from 14:00 and check-out time is 12:00.
If you request an extra time, an additional fee will be charged.
Please ask at the front desk on the day of check-in, because the services may not be offered depending on the daily room situation.

Is there a smoking room in the hotel?

All guest rooms in the hotel are non-smoking. Smoking is only possible in the designated smoking area.
If you smoke in other areas, a cleaning charge of KRW 200,000 will be charged.

Is parking available at the hotel?

Parking is available. However, parking lot is narrow and we recommend using public transportation.